conditii generale de afaceri

Stimati clienti,

Firma noastra a implementat un sistem automat de monitorizare a platii abonamentului serviciului de monitorizare flota.
Am facut acest lucru datorita numarului foarte mare de clienti si din dorinta de a-i servi cat mai bine pe toti.

Abonamentul serviciului de monitorizare se factureaza in data de 1-5 ale lunii in curs.
Factura se transmite automat prin email in format .pdf si originalul prin posta.
Plata se face in termen de 7 zile (daca contractul nu prevede altfel) de la primirea facturii pe email.
Va rugam sa trimiteti confimarea platii prin fax (0256294609) si/sau scanat prin email la Această adresă de e-mail este protejată de spamboţi; aveţi nevoie de activarea JavaScript-ului pentru a o vizualiza .

Daca plata nu este efectuata in acest termen (pana in 12) - se emite automat o somatie de plata pe email/fax.
Daca plata nu este efectuata nici pana in 20 ale lunii, se intrerupe automat accesul la serviciul de monitorizare.
Se va transmite o a doua somatie pe email cu mentiunea ca s-a intrerupt accesul.
Eventuala reinitializare a contului implica costuri 20 EUR/user.

Daca pana in 1 ale lunii urmatoare plata nu a fost efectuata se vor dezactiva SIM-urile si se va demara procedura legala de recuperare creanta. Eventuala reconectare a SIM-urilor implica costuri 20EUR/SIM.

Serviciile de monitorizare contractate sub forma de abonament lunar (cele contractate la expirarea celor 24 de luni pentru contractele all inclusive sau cele contractate de la inceput cu abonament lunar) se factureaza in fiecare luna pana la notificarea renuntarii la servicii transmisa in in scris de catre clienti prin posta, prin fax la 0256 294 609 sau prin email la Această adresă de e-mail este protejată de spamboţi; aveţi nevoie de activarea JavaScript-ului pentru a o vizualiza

Clientul are obligatia de a notifica in scris renuntarea la serviciile de monitorizare cu cel putin 30 de zile inainte.

Renuntarea unilaterala la serviciile de monitorizare in perioada contractuala este interzisa de clauzele contractului.

Daca totusi clientul doreste sistarea serviciului de monitorizare din motive obiective (ex. vanzarea flotei), rezilierea contractului se poate face doar dupa achitarea unei taxe echivalente cu contravaloarea serviciilor de monitorizare pe perioada de abonament nefolosita.

Contravaloarea serviciilor de abonament lunar platita in avans (1, 3, 6 sau 12 luni), pentru care clientul a beneficiat de un discount fata de preturile de lista sau a beneficiat de vouchere cadou, nu se returneaza in cazul renuntarii la serviciile de monitorizare.

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